Frequently Asked Questions
Everything you need to know about your Quarks Shoes shopping experience.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Items must be returned with the original receipt to receive a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, Quarks Shoes ships within North America. We are working on expanding our delivery options to international destinations in the near future.
How do I know which size to order?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for sandals.
Are my payment details secure?
Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay for a secure checkout experience.
Can I exchange my shoes for a different style?
Yes, exchanges can be made at any of our physical retail locations or by contacting our online support team to initiate a return and new order.